Reservations
Enquire about room availability, preferred stay dates and booking conditions. Our reservations team will provide the details you need to confirm your visit.
Contact
We are here before you arrive
Whether you are confirming a reservation, asking about resort facilities or planning the details of your visit, the Merquello Royal Hotel team is ready to help.
Contact
How can we help?
Reach the Merquello Royal Hotel team by phone at +61 03 9123 4567 or by email at reservations@merquelloroyalhotel.com. We are based at 123 Collins Street, Melbourne VIC 3000, Australia, and welcome enquiries about reservations, dining, resort services and arrival planning.
Guest Services
For questions about property access, resort facilities, dining arrangements and practical matters before or during your stay, guest services is your first point of contact.
General Enquiries
For meetings, group events, entertainment scheduling, gaming floor information and any other requests, our team will direct your enquiry to the right department.
Before you arrive
Your questions, answered clearly
Planning a stay is easier with the right information to hand. Here are direct answers to the questions guests ask most often, with clear routes to the right team for anything more specific.
Making a reservation
Use our booking form to select your preferred dates, room type and any special requests, or contact the reservations team directly at reservations@merquelloroyalhotel.com.
Casino access
Guests must be 18 years of age or older to access the casino floor. Valid photo identification is required upon entry.
Dining and events
Our team can help you arrange restaurant bookings and entertainment plans as part of your stay. Get in touch with guest services to start planning.
FAQ
Plan your visit
How quickly will I receive a reply?
For time-sensitive questions, calling +61 03 9123 4567 directly is the fastest option. Email enquiries sent to reservations@merquelloroyalhotel.com are responded to as promptly as possible during business hours.
How do I send a booking request?
Select your preferred dates using the availability tool on this site, or contact the reservations team by phone or email and we will assist you from there.
Where can I find operating hours for resort facilities?
Current operating information for dining venues, the gaming floor and wellness facilities is available from the guest services team. Contact us directly for the most accurate details.
Can I ask about parking or transport options?
Yes. Our guest services team can assist with arrival planning, including information about parking and nearby transport connections to 123 Collins Street.
Can I request accessibility information before my visit?
Absolutely. Please describe the features or assistance you require when you get in touch and we will make sure the right information reaches you in advance.
Where are booking terms and cancellation conditions provided?
Rate details, cancellation conditions and payment terms are shared alongside your booking confirmation. If you have questions before confirming, the reservations team is happy to walk you through them.